Henry Homes, Inc. respects your privacy and is committed to protecting your personally identifiable information, including information that identifies, relates to, or is capable of being associated with a particular individual or household ("PII"), that may be collected through your use of our websites, Virtual Assistant, mobile applications and/or any related system (together, "Site"), or when you interact with us online or offline/on-site regarding products or services available through Henry ("Services"). This privacy policy ("Policy") describes how we collect and use your PII and how you can control that use.
This Privacy Policy covers data shared with Henry, its affiliates and subsidiaries, including Henry Home Services, Inc. (collectively, "Henry").
Please read this Policy carefully. By using our Site or Services, you agree to our collection, use, and sharing of your PII as described in this Policy.
Note: Henry does not sell your data. More specifically, Henry has not and will not sell your PII to third parties for business or commercial purposes. Because such sales do not occur, there is no process to opt-out of such activity.
Table of Contents
Personal Information We Collect
Through your use of our Site and Services, we may collect PII to provide better services to our customers and other visitors to or users of our Site.
The below describes the types of information we may collect:
| Categories | Some Categories Include |
|---|
| Personal Identifiers | Information that can be used to identify you, such as your name, address, contact information, IP address, username, email address, phone number, or other unique personal identifiers such as cookies and beacons. We may also collect PII about you from third-party sources and combine it with the information you provide to us. |
| Other Types of Personal Information | If you use our Site, we may ask for your permission to access certain information and features on your device, including your camera and photos. If you contact us, ask questions, share comments or suggestions, or otherwise provide us with information about yourself, we will maintain records of your correspondence. For certain Services we offer, you may decide to provide us with additional personal information, including information such as your partner's name, phone number and email, and bank or financial account information for payment purposes. |
| Commercial Information | Records of personal property, products or services purchased or considered, and consuming tendencies such as property maintenance information. |
| Internet or Other Similar Network Activity | Information regarding your interaction with our applications, such as which of our web pages you access, the frequency of access, and what you click on while on our Site. |
| Device Information | Information about the device you are using such as: hardware model, operating system, application version number, browser, and IP addresses. |
| Mobile Device Information | In addition to the device Information listed above, when you access our Site or Services via a browser on your mobile device or through a mobile application, we may also collect mobile network information including phone number, the unique device identifier assigned to that device, mobile carrier, operating system, and other device attributes. |
| Geolocation Information | Information about your actual physical location which may be determined from your IP address and other sensors that may reveal information on nearby devices, Wi-Fi access points, and cell towers. Certain features of the Services available through our Site may not be available if you do not enable this collection. |
| Sensory Data | Audio information, such as voicemails or calls recorded for quality assurance purposes. |
| Inferences Drawn From Other Personal Information | Profile reflecting a person's preferences or tendencies. |
| Sensitive Personal Information | Account login information |
Deidentified and Aggregate Information is statistical or aggregated information that does not directly identify a specific person, but it may be derived from your PII. This may include PII from which we remove identifiers to create de-identified information that does not identify a specific person.
PII does not include publicly available information or Deidentified or Aggregate information.
From Whom We Collect Personal Information
We obtain the categories of PII listed above from the following categories of sources:
- You or your agents, directly or indirectly. For example, from forms that you provide to us related to the goods and services we provide you, or from information we collect through your interactions with us
- Our websites and related applications that may track your activity
- Internet service providers and social media networks
- Data analytics providers
- Joint marketing partners who perform activities at the direction of Henry
- Affiliates and vendors that interact with us in connection with the Services we perform
- Government agencies from which public records are obtained
How We Use and Share Personal Information
We may collect, use and/or share the categories of PII listed above, in accordance with applicable laws, regulations, and this Policy, to operate or improve our business, such as in the following ways:
- Providing You Henry Services: We use PII to fulfill requests you submit to us or through us.
- Communicate: We use PII to communicate with you about our Site, our Services, and products and services offered through the Site. This may include marketing or notification of important changes to our Site and Services.
- Operating Henry's Business: We may use your PII to manage, maintain, and develop plans for our Services; support our business functions; improve our products and services; conduct testing, research, and analysis for technological and product development.
- Specific Purposes: You may be asked to provide information for a specific purpose. For example, if you participate in a future potential Henry referral program, you will be asked for information about your referral.
- Performing Marketing Activities: We may use PII to notify you about available products and services offered by Henry or other third parties; administer promotional offers or contests that you participate in.
- Providing Third Party Services: We will use PII to enable vendors, on our behalf, and/or unaffiliated third-party service professionals to provide you or your household the Services you request or may be interested in.
- Customer Support: We may use your PII to provide you support or other services you have ordered from us.
- Feedback: If you choose to tell us your story, provide feedback or endorsement, or otherwise give a testimonial, we may post that information on our Site. If you submit or share your opinion, you may revoke such consent at any time by contacting us at support@henryhomes.com.
- Site Maintenance and Improvements: We analyze how our users interact with our Site and Services in order to maintain, train, and improve our Site and Services.
- Fulfilling Legal Duties: We may use your PII when cooperating with governmental/regulatory authorities, responding to law enforcement requests, complying with applicable law.
With Whom We Share Personal Information
We may share your PII with third parties for business purposes or as required or permitted by law. We may share your PII with the following categories of third parties:
- Service providers and vendors
- Business partners
- Affiliates and subsidiaries
- Professional service providers
- Marketing partners
- Government agencies and law enforcement
- Third parties in connection with business transactions
Online Advertising
We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visits to our Site and other websites to provide advertisements about goods and services of interest to you.
Security of Your Personal Information
We take reasonable measures to help protect your PII from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
Protection of Children's Privacy Online
Our Site and Services are not directed to children under the age of 18. We do not knowingly collect PII from children under 18. If you are under 18, please do not provide any information on our Site.
Virginia Privacy Rights
If you are a Virginia resident, you may have certain rights regarding your personal information, including:
- The right to know what personal information we collect about you
- The right to access your personal information
- The right to correct inaccurate personal information
- The right to delete personal information
- The right to opt-out of certain processing activities
To exercise these rights, please contact us at support@henryhomes.com.
Applicable Law
This Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.
Updates to this Policy
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date. You are advised to review this Policy periodically for any changes.
Contact Us
If you have any questions about this Policy, please contact us:
Last Updated: January 14, 2026
